10-Year Workmanship Guarantee

1. Your Statutory Rights

Nothing in this guarantee limits or excludes your statutory rights as a consumer. Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, and goods supplied must be of satisfactory quality, fit for purpose and as described. If we fall short of these standards, you have rights to a repair, repeat performance, price reduction or refund — regardless of any contractual guarantee we offer. For further information, visit citizensadvice.org.uk.

2. Workmanship Guarantee — 10 Years

Elevation Glazing Ltd provides a 10-year workmanship guarantee from the date of installation on all glazing works we carry out, covering defects directly attributable to our installation workmanship.

What the guarantee covers

The following defects arising from our installation workmanship are covered for 10 years from the date of installation:

• Installation defects — any defect in the method or quality of our installation work
• Incorrect fitting — frames, units or components incorrectly fitted by our operatives
• Water ingress caused by installation failure — leaks or water penetration resulting directly from our installation or sealing work, not from building or structural defects
• Operational issues caused by poor installation — windows or doors that do not open, close, lock or seal correctly due to incorrect installation by us
• Sealing failures due to workmanship — failure of sealant or weathering applied by us during installation

What the guarantee does not cover (exclusions)

The following are expressly excluded from the workmanship guarantee:

• Fair wear and tear — gradual deterioration through normal use over time
• Accidental damage — damage caused by impact, misuse or accident after installation is complete
• Misuse or failure to maintain — damage resulting from use contrary to manufacturer guidelines, or failure to carry out recommended maintenance (e.g. cleaning tracks, lubricating hardware)
• Structural movement or subsidence — distortion, cracking or failure caused by building settlement, subsidence or structural movement not attributable to our work
• Third-party alterations or damage — any modification, adjustment, repair or damage carried out by anyone other than Elevation Glazing Ltd after installation
• Condensation — surface or interstitial condensation not directly caused by an installation defect; condensation is often a function of ventilation and occupancy rather than installation quality
• Manufacturer defects — defects in the products themselves (glass units, frames, hardware) are covered by the relevant manufacturer's warranty, not our workmanship guarantee; we will assist in directing such claims to the appropriate manufacturer

3. Conditions of Guarantee Validity

The 10-year workmanship guarantee is valid only where all of the following conditions are met:

If any of the above conditions are not met, Elevation Glazing Ltd reserves the right to decline a guarantee claim in full or in part. This does not affect your statutory rights.

4. Product Warranties

Products supplied and installed by us (frames, glazed units, hardware) may carry separate manufacturers' warranties. These are provided by the product manufacturer independently of our workmanship guarantee. We will pass on relevant warranty documentation where available and assist with manufacturer warranty claims where we are able.

Manufacturer defects are not covered by our workmanship guarantee — they are covered by the manufacturer's own warranty. If you believe a product has failed, contact us and we will help identify whether the issue is a workmanship or manufacturer matter and direct your claim accordingly.

5. Insurance-Backed Guarantees (IBG) — Vetting in Progress

Elevation Glazing Ltd is currently undergoing IBG vetting through HomePro. Once vetting and registration are complete, we will be able to offer Insurance-Backed Guarantees on domestic installations alongside our standard workmanship guarantee.

An IBG provides additional protection: if Elevation Glazing Ltd were to cease trading during the 10-year guarantee period, the IBG insurer would honour the guarantee in our place, protecting your investment regardless of our trading status.

• IBG will be available on domestic installations once HomePro registration is confirmed
• Any cost for an IBG policy will be clearly stated in your written quotation
• An IBG is issued directly by the IBG provider and is subject to their terms and conditions
• Full policy details will be provided at the time of issue

If IBG availability is important to your project decision, please contact us for the current status of our registration.

6. FENSA Certificates — Registration in Progress

Elevation Glazing Ltd is currently undergoing FENSA registration. Until registration is confirmed, all eligible domestic window and door replacement works are carried out to applicable Building Regulations requirements (Approved Document L). Where required, compliance is demonstrated through the appropriate Local Authority notification route.

Once FENSA registration is confirmed, FENSA certificates will be issued on all eligible domestic replacement installations, providing documentary proof of Building Regulations compliance and protection for homeowners on resale. We will update this page when registration is complete.

7. How to Make a Guarantee Claim

To make a claim under the 10-year workmanship guarantee, please contact us in writing:

When contacting us, please provide:

• Your full name and the installation address
• The date of installation (and invoice number if available)
• A clear description of the defect or issue
• Photographs of the defect where possible

We will acknowledge your claim within 5 working days and arrange an inspection if required. Genuine workmanship defects within the 10-year guarantee period will be rectified without additional charge within a reasonable timescale agreed with you.

If you are not satisfied with our response, please refer to our Complaints Procedure.