Terms & Conditions

1. Our Details

2. Definitions

• "Contract" means the agreement between us to provide services, formed when we issue a written quotation and you accept it in writing (including by email).
• "Services" means the glazing installation, supply, or associated works described in our written quotation.
• "Consumer" means a customer who is an individual acting for purposes wholly or mainly outside their trade or profession.
• "Business customer" means a customer acting in the course of a trade or business.
• "Quotation" means our written offer to provide Services at a stated price, valid for the period stated in the quotation (or 30 days if no period is stated).
• "Working day" means Monday to Friday, excluding public holidays in England and Wales.

3. Formation of Contract

A Contract is formed only when:

• We provide a written quotation; and
• You accept that quotation in writing (including email); and
• We confirm acceptance of your order in writing.

Website enquiries, telephone conversations and verbal discussions do not constitute a Contract. No works will be carried out without a written quotation accepted in writing by both parties.

4. Quotations and Pricing

• All quotations are issued in writing and are valid for 30 days unless otherwise stated.
• Prices are in Pounds Sterling (£).
• Prices are exclusive of VAT unless otherwise stated. Where we are VAT registered, VAT will be added at the rate applicable at the time of invoice.
• Quotations are based on information provided to us at the time. Where site conditions differ materially from those assumed, we reserve the right to revise the price with your agreement before proceeding.
• Additional works beyond the original scope will be quoted and agreed in writing before being carried out.

5. Payment Terms

• Payment terms will be stated in our quotation and/or invoice.
• For domestic works, our standard terms are: [OWNER TO INSERT: e.g. "50% deposit on order, balance on completion"].
• For commercial works, payment terms will be agreed in writing at the point of contract.
• We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, applicable to business customers.
• For consumer customers, we will not charge interest on late payments beyond what is legally permissible.
• We accept payment by [OWNER TO INSERT: BACS / bank transfer / card etc.].
• Title to any goods supplied does not pass until payment is received in full.

6. Our Obligations

• We will carry out the Services with reasonable care and skill, in accordance with the description in the quotation.
• Domestic installations will be carried out to applicable Building Regulations where required.
• We will supply operatives who hold appropriate CSCS cards for the works being undertaken.
• We will comply with applicable health and safety legislation in the carrying out of works.
• We will take reasonable care of your property while carrying out works.

7. Your Obligations

• You will provide safe and reasonable access to the site at agreed times.
• You will ensure the area of works is clear of furniture, fittings and personal items before we attend.
• You will promptly provide any approvals, information or decisions we reasonably request.
• For commercial works, you will ensure any principal contractor requirements, induction procedures and site rules are communicated to us in advance.
• You will pay invoices in accordance with agreed payment terms.

8. Timescales and Completion

• Any installation dates or timescales given are estimates only, unless agreed in writing as binding programme dates.
• We will not be liable for delays caused by factors outside our reasonable control, including but not limited to adverse weather, supply chain delays, third-party access issues or acts of God.
• Where a delay affects the programme materially, we will notify you as soon as reasonably practicable and agree revised timescales.

9. Variations

Any variation to the agreed scope of works must be agreed in writing by both parties before being carried out. Verbal instructions to vary the scope will not be binding on us unless confirmed in writing.

10. Defects and Snagging

• On completion, you should inspect the works and notify us in writing of any defects or items requiring attention within 14 days of practical completion.
• We provide a 10-year workmanship guarantee on all installation works. The full terms, coverage, exclusions and conditions of validity of this guarantee are set out in our 10-Year Guarantee page.
• We will return to rectify genuine defects in our installation workmanship without additional charge, provided written notification is given within the 10-year guarantee period and the conditions of the guarantee are met.
• Defects arising from fair wear and tear, misuse, accidental damage, condensation, structural movement, manufacturer defects, or works carried out by third parties after our installation are not covered by our workmanship guarantee. Your statutory rights are not affected.

11. Liability

• Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot lawfully be excluded.
• For consumer customers, our liability is governed by the Consumer Rights Act 2015. We do not exclude or restrict any rights you have under that Act.
• For business customers, our total liability arising from or in connection with any contract shall not exceed the total value of that contract.
• We are not liable for indirect or consequential loss (including loss of profit, revenue or business) for business customers.
• We carry public liability insurance and employers' liability insurance. Details available on request.

12. Cancellation — Consumer Rights

If you are a consumer and you entered into this contract away from our business premises or via our website (a "distance contract" or "off-premises contract"), you have a statutory right to cancel within 14 days of the date we confirm your order, without giving any reason. Full details are set out in our Cancellation Rights Notice.

Please note: if you request that works commence within the 14-day cancellation period, you may be required to pay for services already performed if you subsequently cancel.

13. Disputes and Complaints

If you are unhappy with any aspect of our service, please contact us in the first instance. Our full complaints procedure is set out on our Complaints page. We aim to acknowledge complaints within 5 working days and resolve them within 28 days.

14. Data Protection

We process your personal data in accordance with our Privacy Policy and UK GDPR. By entering into a contract with us, you acknowledge that we will process personal data necessary to perform that contract.

15. Governing Law and Jurisdiction

These Terms and Conditions and any Contract formed under them are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumer customers may also bring proceedings in the courts of any part of the United Kingdom where they are resident.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. The version in force at the time a Contract is formed will apply to that Contract. We will update the date at the top of this page when changes are made.